Terms of service

Welcome to NEOSHOPERS, available at https://neoshopers.store. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General Conditions

You agree to use this website only for lawful purposes and not to misuse its services, interfere with its operation, or attempt unauthorized access to any part of the website.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, stock unavailability, or delivery restrictions, subject to applicable law.

2. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, prices, colours, and sizes. However, slight variations may occur because of lighting, photography, or device display settings.

All products are subject to availability. We may update product descriptions, prices, or availability from time to time.

3. Pricing and Payments

All prices and applicable charges will be displayed at checkout. Payment options depend on the methods enabled on our website.

Orders may be subject to verification before dispatch. If a payment is unsuccessful, the order may not be processed until the payment status is confirmed.

4. Orders and Cancellations

Submitting an order constitutes a purchase request. Order confirmation does not prevent cancellation where a legitimate issue arises.

Cancellation requests are subject to our Return & Refund Policy. Customers should verify product details, size, phone number, and delivery address before completing checkout.

5. Shipping and Delivery

Delivery estimates, shipping charges, tracking information, and delivery conditions are explained in our Shipping Policy. Delivery dates are estimates and may be affected by courier or other circumstances outside our reasonable control.

6. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy. Nothing in these Terms removes rights that consumers are entitled to under applicable law.

7. Intellectual Property

Unless otherwise stated, website content, including text, branding, graphics, and design elements, may not be copied, reproduced, or commercially used without authorization.

8. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, or other functions. Their terms and policies may apply to your use of those services.

9. Limitation of Liability

To the extent permitted by applicable law, NEOSHOPERS will not be liable for indirect or consequential losses arising from the use of the website or delays caused by third-party service providers. Nothing in these Terms excludes liability that cannot legally be excluded.

10. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information is collected and handled.

11. Changes to These Terms

We may update these Terms of Service from time to time. The revised version will be published on this page with an updated effective date. Continued use of the website after an update is subject to applicable law.