Privacy policy

At NEOSHOPERS (“we,” “our,” or “us”), accessible at https://neoshopers.store, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following information:

Personal information: Name, phone number, email address, billing address, and shipping address.
Order information: Products purchased, order details, payment status, and delivery information.
Payment information: Payments are processed through third-party payment providers. We do not intentionally store complete card details on our servers.
Technical information: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

We use your information to:

Process and deliver orders.
Confirm orders and provide shipping updates.
Respond to customer service requests.
Process eligible cancellations, returns, and refunds.
Improve our website, products, and shopping experience.
Prevent fraud and protect our business.
Comply with applicable legal requirements.
Send promotional communications where permitted and, where required, with your consent.

3. Sharing of Information

We may share relevant information with trusted third parties, including payment processors, courier and logistics partners, website service providers, analytics providers, and authorities where legally required.

We do not sell your personal information to third parties.

4. Cookies and Tracking

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyze traffic, and improve website performance. You can manage cookies through your browser settings.

5. Data Security and Retention

We use reasonable safeguards to protect personal information. However, no online system can guarantee absolute security. We retain information only for as long as reasonably necessary for business, legal, tax, and compliance purposes.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where applicable, by contacting us.

7. Third-Party Services

Our website may link to third-party websites or use third-party payment and delivery services. Their privacy practices are governed by their respective policies.

8. Children's Privacy

Our website is not intended to collect personal information from children unlawfully. A parent or guardian may contact us if they believe a child has provided personal information inappropriately.