Shipping policy

At NEOSHOPERS, we aim to process and deliver orders efficiently across serviceable locations in India.

1. Order Processing

  • Orders are typically processed within 24 hours after successful payment confirmation or order confirmation, as applicable.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • During sales, festive periods, or high-demand periods, processing may take longer.

Order processing time is separate from the delivery time.

2. Shipping Charges

We offer free shipping on prepaid orders across serviceable locations in India, subject to the conditions displayed at checkout.

For cash-on-delivery orders, any applicable shipping or handling charges will be displayed before the order is placed.

3. Estimated Delivery Time

Orders are generally delivered within 5–8 business days from dispatch. Delivery timelines are estimates and may vary depending on:

  • Delivery location and PIN code.

  • Courier partner availability.

  • Weather conditions and public holidays.

  • Transportation disruptions or other unforeseen circumstances.

4. Order Tracking

Once your order is dispatched, tracking details will be shared by SMS, email, or another available communication channel, where supported by the courier partner.

5. Delivery Address

Please ensure your name, phone number, PIN code, and complete delivery address are accurate at checkout. Incorrect or incomplete details may cause delays or failed delivery.

6. Failed Delivery Attempts

If delivery fails because the recipient is unavailable, the address is incorrect, or the parcel is refused, the courier may return the shipment to us.

Any re-dispatch or additional shipping charges will be communicated to the customer where applicable.

7. Serviceable Locations

We ship to serviceable PIN codes across India. If a location is found to be unserviceable after an order has been placed, we will notify the customer and arrange an appropriate resolution, including a refund for an undeliverable prepaid order where applicable.

8. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. Please provide your order number, photographs of the product and packaging, and a description of the issue.

Our team will review the claim under our Return & Refund Policy.

9. Delays Beyond Our Control

Delivery may be affected by severe weather, natural disasters, government restrictions, courier disruptions, or other circumstances outside our reasonable control. We will make reasonable efforts to provide updates where possible.